What Our Customers Say

Thatch Direct has received some excellent feedback from customers. We have posted some of this feedback to let you know what our customers are saying about Thatch Direct's products and service.

30/03/2012,   Hi Rebecca, The thatch parcels arrived here today all in good order although I have not opened them yet but the packaging is all intact.  I would like to thank you and The team at Thatch Direct in the manner you conduct your business.  Your Company is very professional and efficient and it is a pleasure to do business with you.  Thanks again and all the very best for the future of your Company.

Ray, mount Hutton NSW

17/02/2012, Your customer service was fantastic, it's so nice to be able to deal with someone who kows what they are talking about and is willing to give the time to help! Our Bali Hut looks great and I'm so glad we went with your company, we saved money and have the perfect place to relax in the backyard. Thank you.

Sarah & Trevor, Labrador QLD

22/11/2011, Hi guys, Wayne and I just wanted to say a big THANK YOU so much for assisting us in getting our Thatched Bali Hut here all in one piece.  The hut looks magnificent and it was very straight forward to put together.  Wayne had it all done in a day and a half on his own.  We hosed the thatching down and raked it out and it looks superb.  Thanks once again for your assistance Rebecca.

We love our Bali hut and will definitely be recommending your company to our friends and family. It was very straight forward to erect and the instructions were self explanatory. What a great investment we have added to our pool area and we look forward to enjoying this summer sitting under our lovely shaded area whilst watching the kids in the pool. 

Kind regards, Lynda and Wayne, Narellan Vale, NSW

03/10/2011, Hi Rebecca, A note to confirm that our
Gazebo order arrived today at around 12.45 pm. Excellent service all round from our initial order to delivery. Many thanks.

Tony V. Plenty, VIC

17/08/2011, Dear Thatch Direct, please
find some photo's of our recently finished thatched hut.
The build of the hut could not have been simpler.  I used a local handyman to assist me and the two of us took about 8 hours to finish the project.  The directions were easy to follow and the pre-cut and marked timber made life so much easier.  We want to thank you for the great product.  We even used the spare thatch on the grandchildren's cubby to match!

John & Christine. Lara, Victoria

05/07/2011, Hello Rebecca, Just a quick thank-you for your professionalism when we were ordering our Balinese Hut. You were most helpful and it made me feel comfortable to purchase from your company. We are more than pleased with the finished product and it has made our garden look beautiful. Thank-you again.

S. Harris, Cairns

03/03/2011, Hey guys, I just wanted to let you know that we're grateful for your extra help over the phone while we were putting up our bali hut, it was good to just check that we were doing it the right way.

It looks great and we're so pleased with your service and the end product, the whole process was so easy!

John & Kerry

05/10/2010,   Hi Rebecca,

 Just wanted to say thank you for your excellent service you provided to me last week. Your attention to customer service is a credit to your company!

Even though I was only after 1 bag of thatch to be sent to me in Sydney, the service I received from yourself and your couriers was exceptional.

 I appreciate your effort in making the whole buying process such an easy one. From the follow up emails informing me of the orders whereabouts, to the courier company contacting me on 3 separate calls to inform me where my order was and ensure the delivery would be efficient and sent to the right address at a time to suit me, without any dramas!

 Thanks again, I will be recommending Thatch Direct to anyone I speak to in future, thank you for a memorable shopping experience and my best wishes to your future business success.

 Regards, P. Lord, Moorebank NSW

15/09/2010,   Hi Rebecca

Just wanted to say thanks for the fantastic service, we are so pleased with the Bali Hut and looks fantastic and it didn't take us long to put it up,  we are just waiting for the nice weather now to make the most of it. I have sent a picture for you to see the finished product.

Thanks again. Tracy (WA)

30/08/2010, Hi Rebecca

My husband just rang to say it was delivered this morning!  I must say I'm really impressed as that's  a one week turned around from when I placed the order and we're in Victoria! Thanks for your excellent service Regards, Narelle, Shepparton

29/05/10, Hi Rebecca

Just thought I'd let you know our Bali hut in Dee Why looks fantastic. We finished it a while ago but I wanted to mention to you that the roof is completely water tight and we have had non stop rain for a week now. 

Thanks for the advice when I was doing the mud bugs. The problem was resolved with your help and they look perfect. I only raked the roof once or twice and it seemed to settle in quickly.

Camilla M, Dee Why

18/03/2010  Hi, Thought we would send a photo of your finished product. As you can see, its enhanced our backyard and we are very happy with it. In between rain and wind, we have managed to spend quite a few afternoons relaxing under it.

Thanks again for the good service, Ian & Lexie

16/03/2010 Hi Rebecca.. Thanks so much for all your help.. Hut arrived on time.. Managed to get the frame up in 3 hrs.. Was very simple and we had 3 guys..Looking good.. Thanks again.. will recommend you guys to anyone I know that is looking for a hut..

 Cheers Paul

09/01/2010 Hi Bec I hope you had a good xmas. We put the hut up over the holidays. thanks for your help over the phone even tho you weren't in the office. I'm really happy with my new Bali hut and glad that I went with your company as it was all made so easy.

Lexi T Oxenford

22/12/2009 Just wanted to say thanks for all your help when we were trying to work out what size bali hut we needed to fit beside the pool. it looks great and will get a lot of use over Christmas! Have a good one guys.

James L Wakerley

30/10/09 Hi Rebecca, the installation guys you reccomended finished our hut yesteday, they were very helpfull and did a great job, even cleaned up their scraps before they left. Compliments on a proffessional job from start to finish

D Alcock Helensvale

3/10/09 Thanks Adele for all of your assistance, I didn't think my husband could handle any DIY'ing but with your assistance on the phone last week he got the hut completed in record time, now I have got him doing all the odd jobs around the house while I enjoy my new Bali Hut, it looks great by the pool. I will email you some photos shortly.

Regards Elna & Mike, Redcliffe

27/09/09, Great service, great product, thanks guys.

Michael Georde, Brisbane

20/09/09 Thanks Rebecca, I love my Bali Hut.  We sit under it every weekend.

Ana C.   Currimbin Valley


 I am writing to inform you how happy we are with our new Bali hut, your installers did a great job.  We have just finished building the house and were amazed to see tradesmen that were so helpfull and even cleaned up the site when they were finished. We have just spent a very cheap weekend in Noosa thanks to your Getaway voucher. Thanks again.

S.Crompton West End


Thank-you for your great service and fantastic value! Lovely to deal with and we are very happy with our Bali Hut.

Sarah P.   Ipswich


The Hut is completed and my wife is happy with the work. I'll be home on the weekend and looking forward to seeing it assembled.

Gary D. North Lakes


Thanks Rebecca, the kit arrived safely and we built it in a day, thank you for the great service and prompt delivery.

S Patterson. Homebush NSW


Thank you for the great service and advice, we have just put up the Bali hut that we got from you last month, the kit went up easily and everthing fitted perfectly, (easier than our IKEA furniture kit) We would happily reccomend your company to our freinds.

Susan K Cashmere


Hi Rebecca, just letting you know our kit arrived last week, your delivery guy was great and stacked it all in the carport for us, we put it up yesterday and it looks great.

M Pattersen  Kippa Ring


We just built our new bali hut that we picked up from you last month, Kevin and Joe put it up on the weekend, it looks fantastic, I am off to get some new furniture for it this afternoon. Thanks for your help with it all.

Margarette Malaney Gold Coast

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