DIY KIT CONTENTS

Bali huts kits include the following,

  • Treated building grade timer frame fully precut, pre drilled, pre marked
  • Posts 3mt long
  • All quality brand Galvanised fasteners
  • Quality thatch and mudbugs
  • Easy to follow DIY instructions
  • Small terracotta crown or timber ridge
  • Phone assistance 5 days a week if required
  • Installation arranged on request most states

OPTIONAL ITEMS

  • Large decorative Crown or Decorative Terracotta ridge
  • Decking kit
  • Frame Prestaining
  • Longer posts for steep sites or high decks

TERMS OF SALE

  • Kit price plus freight costs (if applicable) must be fully paid befor despatch
  • Kits can be picked up from our Agents.
  • Delivery quotes are available on request
  • Delivery can be arranged by us on your behalf
  • We do not accept responsibility for any goods lost or damaged by transport companies
  • All goods are despatched palletized in good condition, any issues caused by freight companies must be resolved between the customer and the transport company direct
  • We recommend thorough inspection of the goods before signing for the acceptance of goods.
  • We recommend taking out your own freight insurance if you have concerns or we can arrange shipping insurance (Recommended) at additional cost of $30. Unfortunately NO freight company will insure the Terracotta Crowns or Ridge Tiles against breakage, even if the insurance option is taken.

WARRANTY INFORMATION

What is covered

  • Thatch Direct guarantee all its products against faulty manufacture
  • Frames and posts have a structural guarantee for a period of 10 years
  • Posts are guaranteed for a period of 25 years against rot and termite attack
  • Cape Reed thatch has a 3 year limited guarantee by the supplier "Africa Roofing"
  • Bali thatch has a 3 year guarantee against faulty manufacture and weaving.
  • Any incorrect or missing parts must be reported within 7 days of receipt of goods.

What is not covered

  • Timber and natural thatching products by nature are subject to natural degradation and weathering
  • Cosmetic defects such as timber splitting, twisting and warping, fading etc are beyond our control.
  • Weather phenomena such as extreme storms, hail, long wet humid periods, UV, etc can all can have an adverse effect on the life and appearance of any natural product.
  • Thatch Direct does not warrant against these cosmetic, normal wear and tear, or other such defects unless structural integrity is compromised.
  • Thatch direct does not warrant faults or problems caused by faulty installation on any DIY kit.
  • All kits are packed with the correct quantitys of thatch, as we are not involved in the installation we cannot control or accept responsibility for incorrect application or installation.
  • Terracotta components break easily during transit and installation, we do not cover terracotta items even under the additional optional insurance option.

Thatch Direct does not conduct installation, we will happily put you in touch with a recommended erector in your area if available, if we don't have a recommended erector in your area, any competent handyman or local builder will be able to erect your kit with ease.

  Balinese Umbrellas

*If you are using your umbrella in a position where you experience high winds gusts or storms it is advisable to use a heavy base as well as a table to support your umbrella.

When experiencing strong winds (anything above 5+ knots or gusts of above 5+ knots) ensure you drop your umbrella into the down position and if not stabilised by a table please remove from your base and lay down.

Refund Policy

We offer 100% money back guarantee on all our DIY kits, if you are not satisfied simply tell us what is wrong with your order within 7 days of receiving your it, if we cant fix it simply return it undamaged in its original condition and receive a full refund. (freight and handling costs are not refundable, and return freight costs must be paid by buyer).

We do not offer refunds on custom built kits that do not fall under our standard listed sizes.

Local Council Building Regulations

All councils have different requirements for building, boundary setbacks etc, many have no requirements at all. It is the responsibility of the purchaser to obtain and abide by any such requirements.

We sell gazebo kits nationally and are not familiar with every council's individual requirements. Neither Thatch Direct nor any of our recommended erectors will provide advice on your individual circumstances regarding council requirements.

 
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