Shipping and Delivery

**Prices shown on this site For Bali Hut DIY kits include delivery to Adelaide, Melbourne, Sydney, Brisbane, Cairns and some other major cities. Free delivery is to the nearest Freight Depot, we can also arrange door to door at additional cost**

Please enquire for freight costs for other items or areas.

 Pickups are also more than welcome from our Agents.  Please call them first to arrange a time to ensure we have your goods packed and ready.

Before your order can be processed for shipping, we have to calculate any delivery costs if applicable and add to the final order price. One of our staff will contact you, shortly after receiving your order, with the delivery details.

Payment can taken be over the phone with a credit-card. Please inform the staff member when they call if you would like to arrange an alternative payment method, direct deposit and cheque are accepted, but the funds will need to clear before we can dispatch the goods.

Delivery times vary depending on destination but all orders are usually dispatched within 7 - 10 days, (quite often within 48 hours from final payment).

Approximate Delivery Costs for Metro Areas for items other than Bali Hut kits which are free.

Price is approximate for up to 3 cubic meters ie mid size african hut kit or large thatch order

 

Brisbane Metro
$75
Gold/Sunshine Coast
$125
Sydney
$250
Melbourne $350
Adelaide
$400

Cairns

(plus some major inbetween cities)

$400

 

Call for prices to other destinations.

Above prices are a guide for delivery to the nearest toll depot, customer to arrange pick-up from there, a small truck or trailer will be necessary.  Or we can usually arrange door to door delivery for a small additional charge.

PLEASE NOTE

Thatch Direct arranges freight on your behalf using reputable freight companies, however once the goods leave our warehouse ownership passes to the customer, we use all care in packing but cannot control the care taken by freight companies.

We reccomend you arrange your own freight insurance or take out the additional damage insurance offered by us (cost is $30 for up to $5000 insured value)

In the unlikely event that the goods are damaged or lost by the freight company Thatch Direct accepts no liability. All complaints and claims must be made directly to the freight company, unless the optional insurance has been taken.

 
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